Impact Story
Creating an Agile, Digitally-Driven Culture
A Healthcare Giant harmonizes data across the enterprise. The transformation journey fosters an agile, digital mindset leading to a seamless customer experience.
Challenge
A Healthcare Giant, with over 40,000 employees spread across the US, confronted the daunting challenge of integrating vast amounts of data across their organization. Key decision-makers recognized the urgency for a Change Management Strategy & Roadmap to enable better, data-driven insights and improved patient experience.
Journey
Working closely with the firm's technology, data, and change management leaders, we conducted a detailed assessment. This led to an overall change and transformation strategy and a multi-year tactical change roadmap incorporating a shift to an agile, digital mindset, and enhanced patient experience while fostering greater compliance.
Impact
The firm adopted a strategic change capability while embedding custom, repeatable best practices around change, methods, and tools. Improved governance across enterprise data and a guiding coalition to facilitate change marked this robust effort. The impact of this comprehensive change strategy extended far beyond technology. It's a testament to the company's commitment to human-centered design, continuous improvement, and the power of strategic change when navigated with a well-rounded, future-focused approach.
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